A Need to Vent
// by jimmeh // February 2nd, 2009 // 2 Comments » // Arizona
I finished up an application for a refinance through Wells Fargo about 3 weeks ago. The man I was working with would never return phone calls, and rarely return emails. I didn’t receive paperwork confirming my rate lock, so I asked in email if he could write me back to confirm my rate is locked and the refinance is in progress. The one word response email, was “Yes.” He told me on the phone that I should expect to get a packet in the mail from the headquarters in Tempe, AZ in about 10 days. When I didn’t receive it by the second week I called him.
He told me that the reason I did not receive a packet from Tempe, was because he did not lock my rate nor send in my paperwork. He had gotten too busy.
Silence. I had no idea what to say, but am extremely glad the conversation happened over the phone and not in person.
The best part is that the branch manager says “Yes” is not enough proof that the rate was locked at the discussed rate on the day it was discussed.



